Our Services
Post Launch Support
Challenges can arise after a project has been completed. ideawire is here to support you.
New problems arise, functionality needs to be streamlined, content needs updating, website training is needed, technology changes or unforeseen problems arise. Website development is a living process that must be maintained and improved to keep your investment running smoothly. Unlike fly-by-night bargain developers, we are a trusted company that has been open for over 12 years and will be around for years to come. If you have questions, additions, or problems with your site you can count on us to support you. As part of our customer-service approach, each project includes a complimentary limited support warranty.
Flex Support
FlexSupport, ideawire’s development support services, provides on-demand support for client requests. This service is a bank of hours a client purchases that reflects a steep discount off of ideawire’s service rates. Additionally, time is recorded in five-minute increments, not the usual 15-minute (or more) increments found at other Web firms. Also, the support is “flexible” - it may be used for most requests, from site errors to site enhancements or for IT services not provided by ideawire.
